The fundamental challenge facing the utilities industry today is delivering more with less. Utility organizations are having to manage higher customer and stakeholder expectations while reducing costs and containing business risks within an ever tighter legislatory environment.
Axon has worked with utilities organizations across the globe to both understand the levers that control the delivery of these objectives and to optimize these seemingly contradictory demands. We partner with our customers to deliver quantifiable benefits and outcomes .
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Axon is totally focussed on a small number of industry verticals allowing us to tailor our implementations to the specific needs of that vertical. Our global utilities vertical, managed out of North America has specific expertise in all of the critical utilities processes, including
- Utilities Billing & Customer Care
- Metering & Device Management
- Energy Data Management
- Enterprise Asset Management
- Field Force Scheduling & Management
- Business Planning & Rate Case Modelling
- Statutory & regulatory Compliance including FERC
- Back-Office Business Support
Our intense industry focus has allowed us to develop templates, accelerators and unique business solutions which have been shown to significantly accelerate SAP implementations within the utilities industry while reducing project costs and risks. Examples of these tools and solutions include:
- Axon's Pre-Configured Utilities Solution
- Axon's Benefits Realization Approach
- Axon's Utilities Best Practice Process Framework
- Axon's Utilities KPI Framework
Axon has unparalleled experience in implementing SAP in Utilities, specifically:
- We have successfully implemented over 35 SAP Utilities implementations within timescales that are convincingly shorter than industry norms
- We have delivered more US SAP Utilities implementations than any other partner
- Our consultants have participated in over 85 SAP Utilities implementations
- We were prime contractor for 2 of the 6 worldwide pilots of SAP’s Industry Solution for Utilities (IS-U)
- We developed and implemented the first SAP deregulated billing solution in the world
- We delivered the first combined IS Public Sector and IS Utilities implementation globally
- We implemented the first SAP Utility Mobile Asset Management solution in the US
- We were actively involved in one of the first ever fully integrated SAP implementations in the Utility Industry globally
Axon's Utilities customers include:
North America 
- Aquarion Water Company, Connecticut
- TXU Energy, Texas
- City of Dallas Water, Texas
- Suffolk County Water Authority, New York
- Pinellas County Utilities, Florida
- MobileGas, Alabama
- New York Power Authority, New York
- Rochester Public Utilities, Minnesota
- Entergy, Louisiana
- FirstEnergy, Ohio
- Lansing Board of Water & Light, Michigan
- Arizona Electric Power Co-operative, Arizona
- FortisAlberta, Calgary, Alberta
- GPU Energy, Pennsylvania
- Tacoma Public Utilities (TPU), Washington
- Marin Municipal Water District (MMWD), California
- Sacramento Municipal Utility District (SMUD), California
- Imperial Irrigation District (IID), California
- MDC, Connecticut
- Navajo Tribal Utility Authority (NTUA), Arizona
- Ocean County Utilities Authority, New Jersey
- Pacific Gas and Electric (PG&E), California
- Canadian Niagara Power, Ontario, Canada
- Bluewater Power, Ontario, Canada
- Westario Power - Ontario, Canada
UK / Europe
- Bristol Water, UK
- Centrica, UK
- ESB, UK
- Innogy, UK
- South West Water
- Wessex Water
- West of Scotland Water
- Northern Ireland Electricity
- Nuon, Amsterdam
Asia / Asia Pacific
- Mercury Energy, Auckland, New Zealand
- Mighty River Powe, Auckland, New Zealand
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