Managing Human Capital is an approach to people that focuses on the activities with the greatest impact on performance, both individual and organizational. The appropriate focus will depend on the strategy of the company, for example:

• A technology company may give priority to making sure its employees are highly skilled and that it can retain them
• A retailer may emphasize inter-personal and customer service skills
• A call center operation may focus on regular attendance and speed and efficiency

For more information on the various aspects of HCM please take a look at the following documents:

• Human Capital Transformation
• Agile workplace
• Optimizing the human system

We hope these publications add value to you as you continue to build your businesses and we encourage you to email us with your questions observations and suggestions.