Logistics Service Providers

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Travel and Logistics

Logistics Services Providers

For cargo, transportation, third party logistics, shipping, postal and courier service providers, the world may have got smaller, but the challenges have certainly got bigger. Whether transportation and logistics services are by rail, ship, air or road, typical challenges faced by Axon’s customers in this industry are:

Increasing competition – more players entering the market
Customer driven requirements – customers want process improvement
New global logistics services market
High costs but low efficiency
The need for greater global coverage
Diminishing customer loyalty
Frequent growth of competitors through merger and acquisition
Fuel price instability
Yield as a customer performance indicator
Increasing environmental responsibility

Axon has broad experience implementing process improvement and legacy systems replacement with SAP ERP and CRM at numerous Logistics Services Providers. Axon’s clients in this industry have experienced numerous benefits, including:

Tighter customer integration through deployment of interactive portals
Tighter partner integration allowing seamless transportation across boundaries and between partners
Improved forecasting and scheduling accuracy
Increased asset utilisation
Reduced time to market – offering new products in less time and monitoring them real-time for yield
Greater operational efficiencies
Improved billing accuracy and debt collection
Infrastructure, dock and intermediate maintenance optimisation through iMRO
Reduced wastage in projects
Lower technology support costs

Axon’s services and experience cover:

Customer relationship management (SAP CRM)
Asset management including Axon’s industry solution for transportation equipment maintenance, iMRO
Supply chain management and supply chain optimization (SAP SCM-SNP, SCM-DP, SCM-TP/VS)
Fleet management including fuel management bolt-on solutions such as SolARC
Workforce management and Human Capital Management
Performance management and analytics
Integrated business solutions (ERP)

Client Successes