Services organisations have been partnering with Axon for more than ten years with the objective of supporting growth and expansion plans, improving operational effectiveness and driving delivery excellence. As a global business transformation partner, Axon offers a combination of both broad and deep capabilities, ideally suited to helping services organisations define and execute their strategy. During this period we have worked across a range of services industries, including:

• Engineering & Construction
• Legal
• Technology
• Outsourcing
• Financial
• Transport & Logistics
• Travel & Leisure
• Government

Irrespective of the industry these organisations service, the challenges they face are similar in nature and require deep process and technology expertise to address:

• Continued globalisation
  As the world becomes a smaller place, new competitors enter the market with access to different resource pools and cost bases. As a result, services organisations need to be both protective in their core market and aggressive into new markets. Customers are increasingly global, demanding their services organisations to offer a reach that matches their own.

• Resource constraints
  Attracting, retaining and developing personnel are all key to any services organisation. Resources are increasingly mobile and more demanding, requiring services organisations to be flexible and proactive in the way they address their needs. Furthermore, services organisations need to match demand and supply with the right resource at the right place at the right time at the right cost.

• Margin pressures
  As the economy cycle goes around and access to low cost offshore resources increases, services organisations are being required to do more with less. This requires a tight focus on operating costs, driving the demand to remove all non-essential back office costs out of the business.

• Complex commercial arrangements with increased transference of risk
  As customers have become more experienced in the procurement of services, the level of risk they are seeking to transfer to the services organisation is increasing. Furthermore, customers are moving towards contracting for outcomes, rather than individual services. This increased transference of risk demands tight management controls over all aspects of the engagement, from proposal through to delivery.

These challenges require services organisations to take a multi-dimensional approach to transformation that can be grouped into three themes:

1. Operational efficiency
2. Delivery excellence
3. Organisation agility

Taking into account these challenges and transformation themes, Axon has developed a business transformation service and solution set that has been deployed across the world for both global and national organisations. Axon’s services and solutions encompass all elements of the Services Industry Value Chain, from determining the business Strategy through developing the Opportunities to Delivering the services. We combine methods, tools and accelerators with our highly qualified and experienced resources to facilitate the translation of vision into action. Specific capabilities of relevance to services organisations are:

• Project & Portfolio Management
• World Class Finance
• Corporate Performance Management
• Customer Relationship Management
• Knowledge Management
• Human Capital Management
• Billing & Collections

For any services enquiries, please contact us by e-mail at axon@axonglobal.com