Marin Municipal Water District
California, USA

Marin Municipal Water District (MMWD) serves approximately 60,000 customers. TUI Consulting was engaged as sub-contractor by another consulting firm as experts in SAP’s IS-U/CCS Customer Service system. Specifically, TUI was tasked with developing the Customer Interaction Center (CIC) and related processes as well as designing technical enhancements to optimize a number of high volume business processes. The engagement also included the configuration of the SAP R/3 Service Management/Customer Service (SM/CS) module to support customer service and field service processes.

The MMWD system went live successfully in 2001. TUI Consulting has subsequently been selected to provide Post Implementation Support. This support provides MMWD with expert on site and remote consulting resources for SAP R/3 Core Modules and IS-U/CCS.