In partnership with the Shared Services Network, Axon undertook to conduct one of the largest and most detailed research projects to date on this important topic. Primarily focused in Europe and North America, almost 200 blue chip organisations have contributed their perspectives, learnings and best practices to this study, and for that we are indeed grateful.

If there is a single conclusion from this research project, it is that organisations have only just begun to realise the benefit stream emanating from shared services. Achieving those further benefit areas will require a much bolder approach to governance, charging policies, revenue generation and sourcing. But for those corporations that are prepared to take such steps, the rewards are indeed handsome.

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This article is part of Axon's World Class Finance Process.  To view other articles in this process please visit the World Class Finance page.