Michael Hammer, the Godfather of Business Process Re-engineering, noted, “human beings’ innate resistance to change is the most perplexing, annoying, distressing and confusing part of re-engineering.”

However, whilst people can be seen to be transformation’s worst enemy, they too remain its best ally. When implementing an ERP solution optimising the human system throughout an organisation must become a core strategic imperative. Only by harnessing and aligning inherent human capability will organisations move effectively towards an ERP implementation that delivers sustainable high performance.

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This article is part of Axon's Human Capital Transformation Process.  To view other articles in this process please visit the Human Capital Transformation page.